Shipping and Return Policy for Transforming the Heart Ministries
Contact Information
Transforming the Heart Ministries
6713 Eastgate Drive,
Fort Smith, AR 72903
Email: info@transformingtheheart.org
Phone: 479-831-8998
Secure Shopping
Transforming the Heart Ministries is committed to providing a secure shopping experience for our customers. Our website uses industry-standard encryption protocols to protect your sensitive information online. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering, and break-ins. Therefore, we cannot guarantee or warrant that such events will not take place, and we will not be liable to visitors or customers for any such occurrences.
Payment Methods
We accept the following forms of payment: Visa, MasterCard, American Express, and Discover.
Shipping Policy
Orders are processed and shipped Monday through Friday. Orders placed after 1 PM on Fridays or during the weekend will be processed the following Monday.
- Standard Shipping: We offer standard shipping via USPS. Customers in the U.S. can expect to receive their orders within 2 to 5 business days, barring any delays with the carrier.
- Expedited Shipping: For expedited shipping options, please contact our customer service team to ensure items can ship express and to receive instructions on how to arrange express shipping.
**Note**: Shipping times may vary during sales or promotional events due to high demand.
Order Confirmation and Tracking
Upon completion of your order, you will receive a confirmation email with your order details and tracking information. If you do not receive your order confirmation, please check your spam/junk folder or contact our support team.
Damaged Orders
If you receive a damaged order, please contact us within 3 days of delivery. To process a replacement, follow these steps:
- Take a picture of the damaged items and packaging.
- Email the pictures along with your order number to info@transformingtheheart.org.
- Our team will review the details and arrange for a replacement if necessary.
Lost Packages
If your package is lost, first contact the carrier with the tracking number provided. If the carrier confirms the package is lost, please contact us at info@transformingtheheart.org with the carrier's confirmation details, and we will assist you in resolving the issue.
Return Policy
If you are not satisfied with your purchase, you may return unopened items within 30 days of delivery for a refund. Please note the following:
- Shipping Costs: Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.
- Condition of Items: Returned items must be in their original, unopened condition. We do not accept returns for opened or used products.
- Return Process: Include a copy of your invoice and the reason for return. Ship returns via UPS or FedEx to:
Transforming the Heart Ministries
Attn: Returns
6713 Eastgate Drive,
Fort Smith, AR 72903
For any questions or concerns regarding your order or our policies, please contact our support team at info@transformingtheheart.org or 479-831-8998.